Returns Policy

For non-personalised items and for our brand collections, we provide a 30-day return and exchange policy should you wish to change your purchase. 

For personalised items we ask that you please place your order carefully as we do not offer refunds should you change your mind. This is because each order is made individually which requires time and materials.

Exchanges and alterations for personalised items can be made within 24hrs of placing your order – please contact us as soon as possible via info@homeofhart.com.au or via the contact boxes below.

In the unlikely event of you receiving a piece (Personalised or otherwise) that has been made with faults, please contact us within 30 days via info@homeofhart.com.au or via the contact boxes below.

Please also note that pieces with faults may require shipping back to Home of Hart before a replacement can be sent.

We are people too, and we know just how important customer experience is for a business. This means that we will make every effort to provide you with an exceptional service throughout every step of the way.